Rwanda High Commission in London Launches 24/7 Virtual Assistant “Nshuti”

The Rwanda High Commission in London has introduced a new digital initiative aimed at improving access to consular services for Rwandans living in the United Kingdom on Tuesday February 17. In a public announcement shared by Rwanda in UK, the High Commission unveiled “Nshuti,” a 24/7 virtual assistant designed to respond to consular service inquiries and other general questions quickly and efficiently. The name “Nshuti,” which means “friend” in Kinyarwanda, reflects the mission’s intention to provide accessible and responsive support to the Rwandan community and friends of Rwanda across the U

The Rwanda High Commission in London has introduced a new digital initiative aimed at improving access to consular services for Rwandans living in the United Kingdom on Tuesday February 17. In a public announcement shared by Rwanda in UK, the High Commission unveiled “Nshuti,” a 24/7 virtual assistant designed to respond to consular service inquiries and other general questions quickly and efficiently. The name “Nshuti,” which means “friend” in Kinyarwanda, reflects the mission’s intention to provide accessible and responsive support to the Rwandan community and friends of Rwanda across the UK. According to the announcement, Nshuti can be accessed via WhatsApp at +44 7427 941212, or through the official website, rwainauk.gov.rw. The platform is expected to assist users with common consular queries, reducing waiting times and improving communication between the High Commission and the diaspora community. The launch aligns with Rwanda’s broader digital transformation agenda, which prioritizes the use of technology to enhance public service delivery both at home and abroad. By introducing a virtual assistant, the High Commission aims to streamline information sharing, ensure timely responses, and make its services more user-friendly. The initiative comes at a time when many diplomatic missions worldwide are embracing digital tools to better serve citizens overseas. For the Rwandan community in the UK, Nshuti represents a step toward more efficient engagement with their country’s diplomatic representation. “Nshuti is at your service,” the High Commission said in its message, inviting Rwandans and friends of Rwanda in the UK to make use of the new platform for their consular needs.