Safety and security remain Rwanda’s strongest-performing governance pillar, scoring 90.15 per cent in the latest Rwanda Governance Scorecard (RGS), while public service delivery ranked lowest among eight assessed areas.

The findings were released on October 22, 2026, by the Rwanda Governance Board (RGB) in the 13th edition of its annual assessment of governance performance across the country.

According to the report, safety and security improved slightly from 90.02 per cent in the previous assessment to 90.15 per cent, maintaining its position at the top of the rankings.

Anti-corruption, transparency and accountability ranked second with 85.80 per cent, followed by the rule of law at 85.47 per cent. Citizen participation and inclusiveness scored 84.72 per cent, while political rights and civil liberties recorded 81.56 per cent.

The remaining three pillars scored below 80 per cent. Economic and corporate governance ranked sixth with 73.28 per cent, followed by investment in human and social development at 68.55 per cent.

Quality of service delivery ranked last, scoring 68.48 per cent.

Digital services record low satisfaction

The report also highlighted challenges in public service delivery, particularly in sectors affecting citizens’ daily lives.

Satisfaction with healthcare services stood at 63.9 per cent, while sanitation and hygiene services scored 62.8 per cent. Infrastructure services recorded 63.5 per cent.

Agricultural services scored 53.7 per cent, while livestock services received 57.1 per cent. Satisfaction with land and environmental services stood at 50.9 per cent.

Digital government services recorded a particularly low score of 11 per cent in the reported indicator, pointing to an area requiring further attention.

The findings highlight the contrast between Rwanda’s strong performance in security and the challenges facing public service delivery.

The Rwanda Governance Scorecard assesses eight pillars, providing policymakers with an overview of governance achievements and areas requiring improvement.

The latest results underscore the importance of maintaining security while strengthening accountability, improving service quality and ensuring that public institutions respond effectively to citizens’ needs.

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